Shipping Policy

SHIPPING POLICY

 

Thank you for visiting and shopping at Orange Up Pty Ltd T/As The Plant Buddies. The following information sets out the terms and conditions that constitute our Shipping Policy.

 

  1. Processing your Order

 

An email confirmation is sent to your e-mail address after placing your order. Please keep this e-mail as proof of your purchase.

 

  1. Shipment Processing Time

 

Processing time refers to the time it takes for us to prepare your order for shipping.

 

After your payment is authorised and verified, all orders are processed within 1 - 2 business days. We will contact you if, for some reason, there are any delays.

 

However, some orders may ship within as few as 12 hours and some may take up to 3 days.

 

  1. Shipment Locations

 

3.1.       Domestic Only

 

Orange Up Pty Ltd T/As The Plant Buddies does not ship internationally at this time. We ship domestic only - anywhere in Australia.

 

3.2.       Shipping Restrictions

 

Our company does ship to both commercial and domestic addresses. Customers can have their products shipped to a P.O box.

 

 

  1. Shipment rates and delivery estimates

 

We endeavor to get your order to you as soon as possible. Once your order is placed, an estimated delivery time will be provided to you. Delivery times are estimates and commence from the date of shipment, rather than the date of order. Delivery times are to be used as a guide only and are subject to the acceptance and approval of your order. Estimated arrival dates are not guaranteed. Weather delays and other unforeseen circumstances may impact delivery time. Unless there are exceptional circumstances, we make every effort to fulfil your order.

 

  • Same Day Shipping

 

If ordered by 8am, Monday to Friday, the order will arrive on the same day. If ordered after 8am, the order will arrive on the following business day.

 

Same Day Shipping costs $20.00.

 

  • Express Shipping

 

The order will arrive within 1 - 3 business days. Express Shipping costs $10.00.

 

  • Please note:

 

  • Business day means Monday to Friday, except holidays.

 

  • Orders are not shipped or delivered on weekends or holidays.

 

  • Date of delivery may vary due to carrier shipping practices, delivery location, method of delivery, and the items ordered.

 

  • We will not be responsible for wrong shipping address if you provide incorrect information.

 

  1. Tracking Options

 

Orange Up Pty Ltd T/As The Plant Buddies aims to provide visibility and transparency throughout the shipment process. Once your order is confirmed and shipped, you will receive a link to track your package.

 

5.1.       Domestic Only

 

All orders delivered within Australia automatically have tracking.

 

 

  1. International Customs, Duties and Taxes

 

All orders shipping to a destination outside of Australia are subject to the import duties, fees, and taxes of the destination country. Delays in delivery may occur if your package is randomly selected by your country’s Customs Department. Orange Up Pty Ltd T/As The Plant Buddies is not responsible for any possible customs and taxes applied to your order. We have no control over the process or additional charges associated with the delivery and importation of your order (package) into your country. We do not benefit in anyway from these chargers and we work very closely with our brokers and carriers to ensure as few delays as possible. All fees imposed during or after shipping are the responsibility of the customer. You agree that you are responsible for any duty, taxes, and custom requirements or other like taxes, fees, levies, costs or expenses associated with importing products you purchase from us and shipping them internationally.

 

  1. Damages

 

If there is any damage to the packaging on delivery, contact us immediately at hello@theplantbuddies.com.

 

  1. Missing or Lost Package

 

There are several reasons why a package gets lost or becomes a deliver exception. We’ve found that, more often that not, the package is either in the building or with a neighbour. Orange Up Pty Ltd T/As The Plant Buddies politely requests that customers look in common courier hiding spots. Please take a look around and let us know if you find it. If you haven't located your order, please contact us at hello@theplantbuddies.com to report missing or lost packages.

 

  1. Questions

 

If you have any questions about the delivery and shipment of your order, please see our FAQ page,theplantbuddies.com/FAQs, or contact us at hello@theplantbuddies.com.