Frequently Asked Questions

SHIPPING

How Much Is Shipping?
What Days Do You Ship?
Currently, we dispatch orders Monday to Friday. 

We dispatch orders in most cases the same day if ordered before 7am.

Orders made after 7am or on Weekends or on Public Holidays will in most cases be dispatched the next business day.


How Do You Package Orders?
Plants and Plant Bundles:
We ship all our plants in the nursery pots as they were grown, we never ship plants bare rooted! (many other online plant retailers do)
The plants are packaged to protect their leaves and minimise movement in the box as much as possible!
Almost all of the materials used in the packaging are recyclable at the moment, including the tape! 
(The only part of the packaging that is not recyclable currently is the tape we use to keep soil in the nursery pots during shipment).

Gifts:
Our Gifts are packed and shipped with the unboxing process specifically in mind. Everything is pack safe and sound with presentation front and centre!
All gifts include a hand written custom message on a card for the recipient.
Do I Get A Tracking Number?
Once your order is dispatched by us, you will receive an email from us with the tracking details.

All orders will receive shipping updates via Email.

If you place an order and do not receive anything, it could mean that they are going to your Junk Mail or Spam Folder.

If you don't receive any communications, please contact us!
Where Do You Ship To?
We ship to SA, QLD, VIC, NSW & ACT only. 

We are unable to deliver to WA, NT & TAS due to strict biosecurity laws.
Will My Parcel Be Left?
All orders are shipped with Australia Post with (ATL) Authority To Leave.

The delivery driver will leave your parcel in a safe place, if they are not able to leave the parcel, it will be returned to the nearest post office.

RETURNS/REFUNDS

Goods Damaged On Arrival
Shipping may occasionally cause damage to the plants you recieve, this is not to worry as every plant you purchase from us is backed by our Plant Quality Guarantee.

If your plant arrives damaged and you are worried about it you must contact us within 24hrs of delivery via hello@theplantbuddies.com so we can help with the next steps.
If the plant is decided to be damaged by our expert team we may either resend and replace the plant or refund you depending on stock availiability. 
Incorrect Shipping Address
Once an item is shipped (which is often on the same day as your order) we are unable to change the address - Please check the details carefully before placing an order.

If a package is returned to us (for example incorrect address or not picked up within the time frame etc.) we are charged return fees by the carrier. If you would like it resent you must pay the additional
shipping costs and fees charged to us by the carrier (if applicable). If you do not wish to have the package resent you will be refunded minus the cost of shipping and our return fee. 
Change Of Mind
Due to the nature of plants and shipping perishable items, we do not offer change of mind returns on any of our plants or gift boxes once they are shipped.
Have you a question?